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Call tracking is a simple way to find out the answer to all your worries, whether that is an employee stealing company secrets and passing them on to someone else, or it’s your wife cheating on you during her weekends working away.
It’s also an ideal system for businesses too, if you get calls from an unidentified number but don’t want to answer, you can track the incoming call and see who has been calling you and when. So, whether it’s for personal or business use and you want to go beyond caller ID, call tracking is something you should learn more about.
We’ve put together a guide all about how to track incoming calls, from the basics of what it is, to a step-by-step guide of how to track those calls. You’ll no longer be worried about who’s calling, and you’ll know the real truth about what you want to know.
What is Call Tracking and Why Use It?
You can either track your calls for business or personal use. Regarding the business side, you may want to use it for marketing or advertising strategies. But, for personal use, it could be as simple as wanting to find out who called your husband at 3 a.m. on Tuesday. We’re going to address both the personal and the business side of tracking incoming calls throughout this article in the hope it will help you understand a little more.
Call tracking allows the user to record the location of the caller device and do multiple other things too such as find the time distribution of incoming calls and find out caller names and addresses. It’s a good concept because call tracking isn’t limited merely to call tracing; you can do many other things too!
One of the biggest attractions for businesses about tracking their incoming calls is that they can correlate them with their advertisements and any marketing campaigns. Monitoring incoming calls allows the business to know and get more of a grasp of their customers and consumer audience and better tailor their strategies in the future.
When it comes to personal reasons, some attractions entice different types of people such as what we mentioned before– if you suspect that your partner is cheating on you and you want to find out more about their calling habits. For those tracking a smartphone, there are apps you can use which can also name the location and browsing history.
Another reason you may use tracking calls for personal use is to see who has called you on a hidden or unknown number. There are various apps and programs which can show unknown numbers and real identity. This is especially useful for those who constantly get phone calls from random and annoying numbers. Knowing the number will allow you to block it and thus not receive any calls in future.
Below, we’ve put together a step-by-step guide to help anyone set up calling tracking, for whatever reason. Keep in mind though that while you may think it’s useful and helps you out in finding out personal issues, it won’t solve them. It may even make things worse, especially if it’s something like finding out if your partner has cheated.
Approach call tracking with caution and only do it, if it's your last option (for personal use) and ensure that if you’re using it for business use, it’s ethical and trustworthy. Your customers have the legal right to know about the call tracking, and if you don’t make them aware of this, then they could sue your company or business.
Find a suitable call tracking app, provider or program. There is a list of the best ones underneath this section to help you get started and feel confident that they will work for you without causing problems to your phone.
Once your app is set up, all your details are in, and you’re ready to go. The app does the rest of the work for you. It will store all the incoming calls on the dashboard including the caller phone number, name, source, and other vital information.
If you want to set up a call tracker on someone else’s phone, you will have to download a specific app; you will have to type in their number and somehow get a hold of their phone. Once you’re on the phone, you can accept the tracking notification and delete any other evidence (if you’re keeping it a secret).
You must keep in mind that the person whose phone you’re doing it to may find out and this could have serious consequences. If you’re setting up the call tracking to keep track of your child, then this isn’t so much of a worry as it would be if you’re keeping tabs on your partner.
Best Apps and Programs to Track Calls
There are so many call tracking apps and programs out there which you can use; some are free and only include basic features, whereas some are paid and have the latest features. You can only download the apps according to the types of calls you want to track. Some call tracking apps are just for your phone, while others are for monitoring other people’s phones.
Keep this in mind when you’re looking through the selection below. If you’re a business, then you may need to use a bigger program that is more advanced as there may be hundreds of incoming phone calls every hour. Getting a business call-tracking program is a little more complex than having an app that tracks one phone.
- TiSPY is a leading call-tracking app that allows users to see unknown numbers and even those which you have been blocked from. You must be connected to the internet and have your GPS location on for this app to work. If this isn’t the case, then it may not run and track calls sufficiently
- CallRail is a free and simple application which you can use for personal or business use. It won’t work for those of you who want to spy on someone else’s phone, but it will if it’s your own phone or your business one
- Hoverwatch is a software that works on Android devices, it stores call information online on your account and can be used for phones other than your own. It’s one of the best cell trackers out there too